Refund & Return Policy

Last updated: 23 October 2026

This policy applies to purchases from Marie Bags delivered in Australia. It explains your rights clearly and does not exclude, restrict or modify any right you have under the Australian Consumer Law.

1. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Goods must be of acceptable quality, match their description and the photos shown, and be fit for the purpose they are sold for. If a bag or basket arrives faulty, damaged, or different from what was shown, you can ask for a remedy.

2. How to ask for a remedy

Email info@mariebags.com with your order number, a short description of the problem and, if you can, photos. We will reply and tell you which remedy applies (repair, replacement or refund) and what happens next.

3. Cost of returning faulty goods

If the goods are faulty or not as described, we pay the reasonable cost of returning them to us. We will tell you how to send them back before you spend anything.

4. What is refunded when the goods are faulty

When you are entitled to a refund because of a major failure, we refund the full amount you paid for that order, including the shipping and handling amount. Refunds go back to the payment method you used.

5. Changing your mind: 30 days

If you change your mind, contact us within 30 days of the delivery date and we will arrange the return. The goods must be unused and in the condition you received them. For a change of mind you pay the cost of sending the goods back. When we have received them, we refund the price you paid for the goods you returned to the payment method you used. The shipping and handling amount you paid on the original order is not refunded for a change of mind.

6. Cancelling an order

Email us as soon as possible. If the order has not been dispatched yet, we cancel it and refund you in full, including shipping and handling.

7. Where to send returns

We give you the return address when you contact us. Please do not send anything back before we have agreed it with you.

8. Contact

Marie Bags
Bart Verhallenplein 145
VAT number: NL005414918B66
Email: info@mariebags.com